posted: Friday, Nov 9 2:56am

WARNING WARNING WARNING WARNING WARNING WARNING I scheduled a "new patient" appointment specifically with Dr. Drummond and delivered a copy of my dog's medical records in advance of the appointment. When I arrived (early) with my dog, the man at the front desk informed me that I would be seeing another veterinarian in order to have more time for the initial visit. I said that I had specifically scheduled a "new patient" appointment with Dr. Drummond and wanted to see Dr. Drummond. I was told that the schedule was already changed and that Dr. Dummond was scheduled to see other patients. I insisted and was told to wait. After waiting an extensive period, during which time this clerk waited on other customers, I asked if we would be able see Dr. Drummond. I was told to wait still longer while he continued to wait on other customers. Finally, he took me into a consultation room to tell me that I could either see the other veterinarian or reschedule the appointment. I said that I would neither see the other vet nor would I reschedule. I express my profound dissatisfaction. The clerk repeatedly interrupted to ask if I wanted to see the other vet or reschedule. He finally acknowledged that I should have been called about a change of appointment, but insisted that there was nothing that could be done. He was arrogant, officious and absolutely disingenuous as he repeatedly said: "I am sorry you feel that way, but you can either see the other vet or reschedule." I am appalled to be treated so disrespectfully and with such arrogance. Ultimately, I guess that it is better to discover, before establishing a relationship with Dupont Veterinary Clinic that they have so little regard for the care and treatment of my pet. I am very sorry that Dupont Veterinary Clinic thinks their patients are merely numbers and that a Doctor/Patient relationship is inter-changeable upon their whim. To add insult to injury, I was promised that the office manager would call me the next day regarding my very negative experience. Two days have passed and he has not called. WARNING WARNING WARNING WARNING WARNING WARNING